At narradores we appreciate and value our customers interest in our brand and aim to provide you with great customer service. Narradores is also committed to ensuring that your privacy is protected.
Our commitment to Privacy is explained below.
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation came into place in May 2018. This legislation gives more rights to you as an individual and more obligations to organisations holding your personal data.
This policy document explains our online information practices at the time of the website launch in November 2018
Who are we?
Narradores is a jewellery brand created by Aileen Brindle who is currently registered as a sole trader in the UK.
What information do we collect and how do we use it?
When placing an order online with narradores, in order to fulfill your order we request and store your full name (first and last name), email address, delivery address and telephone number. We require this information to fulfill your order. We may also use your email address to contact you to let you know the progress of your order if necessary.
In order for us to complete your delivery, we may need to share a name and delivery address with our postage partners
When you choose to contact us through the website contact form we collect your name and email address. This information is used to contact you if we need to respond to your question.
We may ask if you would like to create an account or would like to subscribe to receive marketing emails from narradores in the form of a regular newsletter or seasonal promotions. This is optional. This will help us improve our service to you.
Please note that we do not store any payment information. All payments, whether made by card or PayPal, are all processed through PayPal’s secure servers.
What is the legal basis for processing the data?
We require the information outlined above to understand your needs and provide you with the best service possible. This is primarily about allowing you the customer to make a purchase on our website.
You may be asked if you would like to create an account or to subscribe to our newsletter It is your choice to opt to do this or not. We may use this information to improve our future products and services.
Security of your personal data
Any personal information transmitted over the Internet via our website is secured using SSL encrypted. Once we have received your information, we will not allow any unauthorised access to your details. However transmission on the Internet is always at your own risk.
Who has access to my information?
Only the data controller (Aileen Brindle), employees of narradores and personnel who handle the technical management of our website can access your contact information.
How do we protect your information?
We take all reasonable steps to ensure your personal information is stored safely on our servers.
Do we disclose your information to third parties?
We do not sell, trade or rent your personal information to any third parties. When you share your personal information with us, it will be treated with total confidentiality. We will not disclose your information to third parties unless it is part of providing a postal service to you such as delivering your order as mentioned above. Please note the information you provide will not be transferred out of the UK.
Your consent and rights
Under UK Data Protection legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by post or email) to the address below.
Controlling your personal information– Right of Erasure
If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you. Your request will be carried out without undue delay as long as there are no legal or contractual obligations prohibiting us to do so.
What are cookies and why do we use them?
Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.
Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Cookies last for different lengths of time depending on the job they do.
There are session cookies and persistent cookies:
- Session cookies only last for your online session and disappear from your device when you close your browser
- Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie
You may delete any cookies already on your computer. You may also disable the cookies we use but doing so may mean you are unable to access all the facilities our site offers. Please refer to your browser’s help files for appropriate instructions.
Postal Address: Middle Ridge Cottage, Timble, Otley, West Yorkshire, LS21 2NP